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Frequently Asked Questions

Contents

A. General

1. What is your company office hour?

2. Can I have your contact information?

4. How do I get to your office?

5. Do you provide technical support?

6. Do you accept distributor / reseller?

7. Can I copy pictures, logos, text in bizchip-components.com?

8. Can I use pictures, logos, text in bizchip-components.com in other web pages?

 

B. Account Registration & Login

1. How much does it costs to register with bizchip-components.com?

3. Why should I register with bizchip-components.com?

4. How do I register with bizchip-components.com?

5. Why should I fill out all information in my profile?

6. How do I sign-in?

7. What should I do if I can’t sign in my account?

9. What do I do if I have forgotten my passwords?

10. How do I update my account?

 

C. Ordering

1. How do I order from bizchip-components.com?

2. How do I place / confirm my order from bizchip-components.com?

3. Can I send you a circuit or a component list to place my order?

4. Any age limit to purchase from bizchip-components.com?

5. Can I order items which are not in bizchip-components.com?

6. Can I order customized items which are not in bizchip-components.com?

7. How do I place a fax order?

8. How do I view my shopping cart?

9. How do I add items to my shopping cart?

10. Is there any minimum order amount for my order?

11. Is there any minimum or maximum order quantity for each item?

12. Can I add any remark / order note for my order?

13. Can I cancel or amend my confirmed order?

14. How do I print a copy of my order?

16. What if certain items in my order are out of stock?

17. Can I place 2 or more orders in same day and request to post together?

19. How will I know if my order was accepted?

20. Can I save my shopping cart and complete my order later?

22. How do I browse my order history?

23. Do you offer international ordering?

24. How do I get authorized quotation from bizchip-components.com?

25. How do I get discount from my order?

26. Do you offer an educational discount?

 

D. Billing

1. What are your payment options?

2. What type of currency do you accept?

3. What if I pay insufficient amount for my order?

4. What if I pay extra amount for my order?

5. Can I pay deposit to confirm my order and clear balance after I get my order?

6. Do you accept credit card?

7. Can I pay to the delivery assistant when I receive my order?

8. Do you offer line of credit service?

 

E.Shipping

1. How can I check the status of my order?

2. How can I get my order?

4. What are your shipping and handling rates?

5. If my order is already shipped, how can I track it?

6. How fast can I get my order?

7. How do I know the total shipping & handling fee I have to pay for my order?

8. Is it possible for me to get free delivery for my order?

9. Do I have to pay for customs, duties and taxes on a shipment?

11. Is there any warranty for your products?

 

 

Answers

A. General

1. What is your company office hour?

Our office hours are Monday – Friday: 2:00pm-5:30pm, Saturday: 9.00am-1.00pm (on request).

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2. Can I have your contact information?

Our contact information are as below:

Address:

3363-2, Jalan 18/31, Taman Seri Serdang, 43300 Seri Kembangan, Selangor, Malaysia.

 

Tel / Fax: Within Malaysia: 03-8948 7451 / 012-2979320

Tel / Fax: International: +603-8948 7451

 

Email:

Customer Service Department:

Email: enquiry@bizchip-components.com

For any enquiry that related to:

a.      Company services / contact.

b.      Suggestion / complaint.

c.      Account registration / login.

d.      Company activities / news.

e.      Billing and shipping.

 

Sales Department:

Email: sales@bizchip-components.com

For any enquiry that related to:

a.      Product availability.

b.      Volume pricing.

c.      Current promotion.

d.      Authorized quotation.

e.      Customized order.

f.        Suggest new product.

g.      Business cooperation.

 

Engineering Department:

Email: support@bizchip-components.com

For any enquiry that related to:

a.      Discuss your project ideas.

b.      Improvement for Bizchip product.

c.      Product defect / bugs.

d.      Hardware application.

e.      Software application.

f.        Product warranty.

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4. How do I get to your office?

We are near to UPM (Map). The following shows the ways you can use to reach us:

 

From South of Malaysia (Negeri Sembilan / Melaka / Johor / South of Selangor):

a. If you are taking express bus you will possibly use KL-Seremban Highway. You will pass through nilai -> bangi -> kajang -> serdang / UPM. Ask driver to stop at ‘Bus perhentian Serdang’. Then use our Map to reach us. It takes about 15 minutes walking distance to reach us.

 

b. If you are taking KTM Commuter you can drop at KTM Serdang. Then get a taxi to reach us. We are 10 min car distance from the KTM station.

 

c. If you come with your own transport, then you can use north south high way. You will pass through nilai -> bangi -> kajang -> serdang / UPM. Turn to your left to exit from Serdang toll. After the toll, go straight and you will see UPM, Petronas petrol station on your left handside. Then use our Map to reach us. It takes about 5 minutes car distance to reach us.

 

From North of Malaysia (Perak / Penang / Kedah / Perlis / North of Selangor):

a. If you are taking express bus you will possibly stop at ‘Bus perhentian Pudu Raya’. Wait for Metrobus number 17 in front Kota Raya Shopping Centre (diagonal side of Pudu Raya). Inform bus driver to drop you at Taman Seri Serdang. Once you reach Taman Seri Serdang or any place around UPM. Use our Map to reach us.

 

b. If you are using KTM Commuter you can drop at KL Centre and get another Commuter to KTM Serdang. When you reach KTM Serdang, get a taxi to reach us. We are 10 min car distance from KTM station.

 

c. If you come with your own transport, you will possibly use KL-Seremban Highway. You need to follow Damansara / Subang sign board to reach Sunway. Then use LDP high way to reach us. You will pass through Puchong -> Technology Park Malaysia -> Bukit Jalil -> Serdang Raya before reach our  company.

 

From East of Malaysia (Pahang / Terengganu / Kelantan):

a. If you are taking express bus you will possibly stop at ‘Bus perhentian Pudu Raya’. Wait for Metrobus number 17 in front Kota Raya Shopping Centre (diagonal side of Pudu Raya). Inform bus driver to drop you at Taman Seri Serdang. Once you reach Taman Seri Serdang or any place around UPM. Use our Map to reach us.

 

b. If you come with your own transport, you will possibly use East-West Highway. Follow Seremban / Kajang sign board. You will pass through Genting -> Gombak -> Hulu Kelang -> Wangsa Maju -> Pandan Indah -> Cheras -> Sungai Besi Toll. Exit from Serdang toll. Use our Map to reach us.

 

From Puchong Subang / PJ / Shah Alam / Klang:

a. If you are using KTM Commuter you can drop at KL Centre and get another Commuter to KTM Serdang. When you reach KTM Serdang, get a taxi to reach us. We are 10 min car distance from KTM station.

 

b. If you are using your own transport, you need to follow Damansara / Subang sign board to reach Sunway. Then use LDP high way to reach us. You will pass through Puchong -> Technology Park Malaysia -> Bukit Jalil -> Serdang Raya before reach our  company.

 

From KL:

a. If you take prefer take bus to our company. You can wait for Metrobus number 17 in front Kota Raya Shopping Centre (diagonal side of Pudu Raya). Inform bus driver to drop you at Taman Seri Serdang. Once you reach Taman Seri Serdang or any place around UPM. Use our Map to reach us.

 

b. If you are using KTM Commuter you can drop at KTM Serdang, get a taxi to reach us. We are 10 min car distance from KTM station.

 

c. If you come with your own transport, you can use KL-Seremban Highway, heading to Seremban. Enter Sungai Besi toll and exit through Serdang toll. Then use our Map to reach us.

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5. Do you provide technical support?

Yes, we provide technical support for most of the instruments and product develop / designed by Bizchip. For general product or components which are not developed by us, we provide product datasheet and specification for your reference.

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6. Do you accept distributor / reseller?

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If you purchase anything more than RM200 in our shop, We will consider you as our reseller. You will get 5% discount for any purchase more than RM200. For purchase more than RM1000 you will get 10% discount.

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7. Can I copy picture, logo or text in bizchip-components.com?

No. All information in this webpage is property of bizchip-component.com. Unless with authorized approval from us, otherwise you can only browse and shop at bizchip-components.com.

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8. Can I use pictures, logos, text in bizchip-components.com for other web pages?

No. All information in this webpage is property of bizchip-component.com. Unless with authorized approval from us, otherwise you can only browse and shop at bizchip-components.com.

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B. Account Registration & Login

1. How much does it costs to register with bizchip-components.com?

It is FREE to register with bizchip-components.com.

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3. Why should I register with bizchip-components.com?

You need to register with bizchip-components.com when:

a. You want to place any order in bizchip-components.com.

b. You want to subscribe our news letter.

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4. How do I register with bizchip-components.com?

On the top of our webpage, click ‘Register’. This will bring up the screen that allows you to register with us. Fill in your personal information and submit to us. You will get an account activation email from us immediately. Click the link in your registered email to activate your account.

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5. Why should I fill out all information in my profile?

Your complete profile will be useful for our shipping and follow up purpose. 

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6. How do I login?

Fill in your account name and passwords on the top of the screen then click ‘OK’ to login your account.

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7. What should I do if I can’t login my account?

Click ‘OK’ on top of the screen. This will bring up the screen that allows you to get your login details. Fill in your email address used in your account. Press ‘OK’ and we will email your login details to your registered email address immediately.

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9. What do I do if I have forgotten my passwords?

Click ‘forgot passwords?’ on top of the screen. This will bring up the screen that allows you to get your passwords. Fill in your email address used in your account. Press ‘OK’ and we will email your passwords to your registered email address immediately.

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10. How do I update my account information?

You have to login your account to update your account information.

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C. Ordering

1. How do I get my order quotation from bizchip-components.com?

You have to login your account. Then add items into your shopping cart and checkout after you complete shopping. We will immediately send you an email about your order. Note down the total amount of your order so you can make your payment. For more information about billing, please read FAQ in billing section.

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2. How do I place / confirm my order from bizchip-components.com?

After you checkout your shopping cart we will call you within 12 hours (weekday) to confirm your order. After your order is confirmed by us, you have to clear payment to get your confirmed order.   For more information about billing, please read FAQ in billing section.

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3. Can I send you a circuit or a component list to place my order?

No, you have to login your account and add items (with quantity you want) in your shopping cart. For more information about billing, please read FAQ in billing section.

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4. Any age limit to purchase from bizchip-components.com?

No. There is no age limit to purchase in Bizchip-components.com. If your age is under 12 years old. You need to place order with your parent or guardian.

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5. Can I order items which are not in bizchip-components.com?

Yes, you can email to us the item model, description and quantity you want to order. We will checkout your order from our suppliers and you will get our reply in 48 hours.

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6. Can I order customized items which are not in bizchip-components.com?

Yes, you can email to us the specification, application and quantity of customized items you want to order. We will reply to you in 48 hours.

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7. How do I place a fax order?

You must fill in our purchase order form with our product stock code, quantity and total. Fax to us after completed order the form. We will call you to confirm your order. After you have clear your payment, please kindly fax your payment receipt to 03-8948 7451. For more information about billing, please read FAQ in billing section.

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8. How do I view my shopping cart?

You can click ‘My Shopping Cart’ to browse all items in your shopping cart.

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9. How do I add items to my shopping cart?

After you have login your account. You can add / drop any product in your shopping cart. You can also edit the quantity of each item in your order.

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10. Is there any minimum order amount for my order?

No. You can order any amount from us.

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11. Is there any minimum or maximum order quantity for each item?

Yes. There are some products sell by pack or box. We please read the minimum order quantity before place your order.

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12. Can I add any remark / order note for my order?

Yes, before you checkout your shopping cart. You can add your order message in the message box. Or you can also email to us your remark after you have paid the order.

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13. Can I cancel or amend my confirmed order?

No. After you have cleared your payment to confirm your order, we will directly process your order. No amend / cancel are allowed.

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14. How do I print a copy of my order?

If you are using Internet Explorer, you can click ‘File’ menu and select ‘Print’ to print out your order.

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16. What if certain items in my order are out of stock?

After you checkout your shopping cart. We will call you to confirm your order with delivery status. If any item you order is not in stock, we will ask your opinion before process your order:

a. Deliver the available first then cancel the item which is out of stock. OR

b. Deliver the available first then deliver the item which is out of stock. OR

c. Pending the delivery until all items are in stock. OR

d. Cancel the order fully.

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17. Can I place 2 or more orders in same day and request to post together?

No. We will consider every order is a new order.

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19. How will I know if my order was accepted?

We will email you your parcel tacking number if your order is accepted.

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20. Can I save my shopping cart and complete my order later?

No.

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22. How do I browse my order history?

Login your account and you will see your order history.

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23. Do you offer international order?

Yes. You can use wire transfer / telegraphic transfer to pay your order. We will send you parcel tracking code after it is shipped.

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24. How do I get authorized quotation from bizchip-components.com?

For general quotation, you have to login your account. Then add items into your shopping cart and checkout. We will immediately send you an email about your order. Take this as your order reference / quotation. To confirm the order, you just need to bank in the total to our bank account.

We only provide official quotation (with company stamp and sign) to person who confirms to place order from us. In this case you have to forwards us the general quotation we emailed to you and we will compile it to our official quotation. Within 48 hours we will fax you our official quotation.

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25. How do I get discount from my order?

We give 5% discount for any order more than RM200. And 10% discount for any order more than RM1000.

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26. Do you offer an educational discount?

For any educational cash purchase, we offer 5% for purchase more than RM200, 10% for purchase more than RM1000.

For any educational purchase with payment term we do not offer any discount.

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D. Billing

1. What are your payment options?

We offer following payment options. Once we received your payment we will process your order:

 

a.Cash bank in through Maybank teller: You can bank in any amount of cash (e.g. RM12.35) to our bank account through this service. No service charge required. Our account will be updated with your bank in amount within 10 minutes. Keep your bank in receipt for our reference.

 

b.Cash bank in through Maybank cash machine: The minimum amount of note accepted by cash machine is RM10. Thus it is only suitable for trading which doesn’t involves RM1, RM2, RM5 and cents. E.g. You can bank in RM80, but cannot bank in RM86.25 through this service. Our account will be updated with your bank in amount within 10 minutes. Keep your bank in receipt for our reference.

 

c.Transfer amount through Maybank cash machine: For customer who has bank account in Maybank. You can use cash machine to transfer payment to our Maybank account. Our account will be updated with your transfer amount within 10 minutes. Keep your bank transfer receipt for our reference.

 

d.Cheque bank in through Maybank cheque deposit machine: You can issue company / personal cheque and bank in the cheque to us through cheque deposit machine. Our account will be updated with your bank in amount after 3 days. Keep your bank in receipt for our reference.

 

e.Through post office money order: You can buy money order from post office and post to us using post express or other secured delivery service. It takes about 2-3 days for us to get your money order. Once we get your money order, we will clear it from post office within 24 hours. Keep your posting information for tracking purpose.

 

f.Transfer amount through Maybank2u.com.my: If you have Maybank2u online service you can login your account and transfer payment amount to our Maybank account. Our account will be updated with your transfer amount within 10 minutes. Keep your bank transfer history for our reference.

 

The following is our Maybank account information:

Benefit Account Name: BIZCHIP TECHNOLOGY CENTRE

Benefit Account Number: 5122 3183 4795

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2. What type of currency do you accept?

We only accept Ringgit Malaysia (RM).

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3. What if I pay insufficient amount for my order?

Please do not pay insufficient amount for your order. We will not process your order in this case.

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4. What if I pay extra amount for my order?

Please do not pay extra amount for your order. We will not return balance to you in this case.

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5. Can I pay deposit to confirm my order and clear balance after I get my order?

No. You must make full payment to confirm your order.

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6. Do you accept credit card?

No.

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7. Can I pay to the delivery assistant when I receive my order?

No. Our delivery assistant is not authorized to accept any type of payment from you.

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8. Do you offer line of credit service?

Yes, we only offer line of credit service to government department / institution with more than 3 years history.

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E. Shipping

1. How can I check the status of my order?

After you login your account you can check your order status form order history.

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2. How can I get my order?

There are 2 ways for you to get your order:

a. You / Your representative can come to our office to collect your order.

b. We will ship to you your order.

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4. What are your shipping and handling rates?

For any order less than RM80 you have to pay shipping and handling fee as below:

Within Peninsular Malaysia: RM10.00 for weight below 1Kg. More than 1Kg the sub-break is RM1.50/Kg.

Within Sabah / Sarawak / Labuan: RM20.00 for weight below 1Kg. More than 1Kg the sub-break is RM12/Kg.

For any order more or equal to RM80 you can get free delivery from us.

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5. If my order is already shipped, how can I track it?

a. For any order within Malaysia: You can email/call us for delivery tracking.

b. For international order: We will send you tracking code after your order is shipped.

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6. How fast can I get my order?

For any order within Malaysia:

a. If you place your order before 2pm, you will get your item in 1-2 working days.

b. If you place your order after 2pm, you will get your item in 2-3 working days.

For international order:

a. If you place your order before 2pm, you will get your item in 4-5 working days.

b. If you place your order after 2pm, you will get your item in 5-6 working days.

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7. How do I know the total shipping & handling fee I have to pay for my order?

The total shipping and handling fee you have to pay will show on screen when you checkout your shopping cart.

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8. Is it possible for me to get free delivery for my order?

Yes, we provide free delivery for any purchase more than RM80.

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9. Do I have to pay for customs, duties and taxes on a shipment?

a. For any order within Malaysia: There is no custom, duties and taxes.

b. For international order: Duties and taxes are depend on receiver’s country import rules.

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11. Is there any warranty for your products?

We do not offer warranty for any component you purchased. However for instrument, tool, or kit the warranty is based on manufacturer warranty offered.

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* Note: bizchip-components.com has the right to change the above FAQ answer / terms / policies without any notification to any party.

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